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Microsoft Dynamics 365
Services
Microsoft Dynamics 365 Customer Service
Personalize service with 360-degree customer views
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Deliver value at every touchpoint and personalize every interaction.
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Interact with customers on their preferred channel—including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line, and more.
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Create a single, consistent service experience through a threaded view of the customer experience.
Empower your teams with enhanced productivity tools
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Optimize agent performance and improve customer engagement by analyzing operations and interactions.
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Empower agents to be more productive and to avoid escalations.
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Measure and act on customer feedback submitted through surveys.
Unify technology to get more from your data
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Build a single source of truth and make better business decisions with Common Data Service.
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Use the Common Data Model to do more with your data.
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Reveal insights from your data with AI when compiled in a single secure location.
Microsoft Dynamics 365 Field Service
Deliver service proactively
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Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors.
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Transform your business from a cost center to a profit center.
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Provide predictable service that increases customer satisfaction while communicating proactively with customers through automated voice and text appointment reminders.
Schedule resources intelligently
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Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations.
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Better manage resource assignments by using a drag-and-drop scheduling board and interactive map.
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Optimize technician resources with automatic scheduling that minimizes travel time and maximizes utilization.
Ensure a first-time fix
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Provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls.
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Continue to track all service activity, even when offline, including accessing work orders, customer data, and asset information.
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Empower technicians in the field to manage work orders and appointment schedules.
